Privacy Policy

Thank you for your purchase. We want you to be completely satisfied with your order. If you're not, we offer a 14 day return policy for most items.  

Returns: To  be eligible for a return, items must be unused, in the same condition  as when you received them, and in their original packaging. You will need to provide a receipt or proof of purchase.

We offer several refund options:   

• Full Refund: A full refund to your original payment method for eligible returns. 
• Store Credit: For some returns, we may offer store credit, which can be used for future purchases. 
• Exchange: If you received a damaged or defective item, we may offer an exchange for the same item, subject to availability. 

To initiate a return, please contact us at orders@bigcatcrafts.com

with your order number and reason for return. We will then provide instructions on how to return the item.

 Shipping:

Return shipping costs for exchanges for a different item may be the responsibility of the customer, or we may provide a prepaid shipping label.

If you have any questions about our return and refund policy, please contact us at orders@bigcatcrafts.com